CFC provides a single point of contact point for the driver and the employer.  From the time of incident until the time of return of repaired vehicle and settlement of all insurance issues, all communication, guarantees and service emanate. There is no need for your staff to become involved in communication with repairers, insurers, rental car hirers etc, as all communication will be with CFC.

Drivers simply call the TOLL FREE HOTLINE, which is available 24 hours / 7 days a week and CFC will do the rest. Our client should do nothing else except concentrate on their own job, which will maintain their productivity.

Once a driver has reported an accident, a CFC Customer Service Officer (CSO) will contact the driver to continue the management of the accident. This CSO will remain consistent throughout the repair process so that there is one point of contact for the driver. We also have a Relationship Management team within CFC, which comprises of Sales Executives and a Client Services Manager, that will communicate with you on broader issues.